The sign up process needed for a new casino mobile app needed to account for several complexities such as SSO implementation, a KYC process, and compliance adherence.
A complete sign up process across several products that accounts for all internal business complexities, outside vendor, and compliance needs that is simple for the user.
Examined how guest currently sign up for their accounts and what needed to be changed, while still remaining in compliance.
Players needed to be registered in both the casino and vendor back office. A flow was designed that would integrate player profiles into both systems.
A separate KYC process needed to be created
Reviewed the company's and NGCB compliance needs such as:
• Data storing policy
• ID Requirements
• Required Checks (AML, BAN, OFAC/PEP)
To Account for the large number of possible scenarios, a wireframe library was created to show what a guest would experience in any given situation. This included:
• New Guests
• Existing Guests who needed to be migrated
• New guests who had a loyalty and/or KYC account, but were new to sports.
• Guest who had SSO but not sports.