Center of EXcellence
Regional Energy utility
The Data & Analytics department at an Energy & Utility company needed to update and codify their processes, and best practices.
Create a centralized site to house detailed data & analytics playbook to optimize the team's data management, governance, data lake, solution delivery, and business intelligence processes and best practices.
The entire current state process was mapped for three different teams to understand how their core work is accomplished and how their processes can be improved.
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The maps were iterated on several times to ensure accuracy and a final current state was created. The potential improvements were mapped and a future state was created including the total lead, idle, & cycle time improvements.
A playbook was drafted for each team and the data & analytics core. Capturing processes and adding or adjusting where recommended.
Plays were reviewed, edited and iterated on until correct.
Reviewed the company's existing Centers of Excellence to ascertain common structures, styles, and where common links exist. This was done to maintain user consistency & standards, but to also look for areas to improve.
Looked for things like:
• What does standard look like?
• What does a step by step play look like?
• When are plays mostly visual?
The final structure was created to maximize usability for both internal team members and employees outside of data & analytics
Content and audience CMS was developed to make the experience more useable and accessible for outsiders.
The requirement was to give the Data & Analytics teams their own brand that could fit inside the existing the overall company's brand.
Custom icon were created to represent each play and aspect of the team.
Documentation was created that allows current and future company team members to maintain and update the Content and Audience tags, and control version history
